Last updated: May 1, 2026
Chelmsford Sri Srinivasa Perumal Temple respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and what rights you have under UK data protection law.
This website is operated by Chelmsford Sri Srinivasa Perumal Temple.
Charity Number: 1212128
Website: www.cspt.org.uk
Address: The St, Hatfield Peverel, Chelmsford CM3 2DL
Email: Chelmsfordtemple@gmail.com
Phone: 07308 886203
For the purpose of UK data protection law, Chelmsford Sri Srinivasa Perumal Temple is the Data Controller for the personal information collected through this website.
We have not appointed a formal Data Protection Officer. However, any privacy-related questions or requests can be sent to:
Email: Chelmsfordtemple@gmail.com
We only collect the information needed to manage temple bookings, donations, Gift Aid declarations, account access, communication, and website functionality.
When you book a seva or puja
When you make a booking through our website, we may collect:
We do not ask for Gothram, Nakshatram, birth star, family religious details, or other similar details through the booking system.
When you create an account
You may choose to checkout as a guest or create an account.
If you choose to create an account, your account may store:
After account creation, an email may be sent to you so you can set or reset your password and access your account.
When you complete a Gift Aid declaration
If you choose to Gift Aid your donation, we may collect:
Gift Aid allows the temple to claim an extra 25p for every £1 you donate, at no extra cost to you, provided you are eligible under HMRC rules.
HMRC requires charities to keep Gift Aid declaration records for 6 years after the most recent donation claimed under that declaration. (GOV.UK)
Payment information
Payments are processed securely through SumUp.
When you make a payment, SumUp may ask for payment details such as:
The temple website does not store your full card number, CVV, expiry date, or full payment card details.
The website may store payment-related information such as:
The temple website allows devotees to view available sevas and pujas, read descriptions and prices, add services to the cart, select a date and time, and complete a booking.
For standard online bookings, payment is taken through SumUp. Once payment is successful, your booking is confirmed and confirmation emails may be sent to both you and the temple admin team.
For certain off-site pujas or services, payment may not be taken immediately. Instead, you may submit an availability request by selecting a preferred date and time. The temple admin team will review the request and confirm availability.
If the request is approved, you may receive an email with payment instructions or a payment link. Once payment is completed through SumUp, both you and the temple admin team may receive confirmation that the payment was successful and the booking is confirmed.
We use your personal information for the following purposes:
To manage bookings
We use your name, contact details, booking details, selected seva or puja, date and time to process and manage your booking.
To communicate with you
We may use your email address or phone number to send:
To manage Gift Aid
If you choose to make a Gift Aid declaration, we use your details to keep the required records and support Gift Aid claims.
To manage website accounts
If you create an account, we use your details to allow you to access your account, view previous bookings, and manage your details where available.
To maintain website security and functionality
We may process limited technical information to keep the website secure, prevent misuse, and ensure the website works properly.
Under UK GDPR, we must have a lawful basis for using your personal information.
We rely on the following lawful bases:
Contract
We use your personal information to process your seva or puja booking, manage payment, and provide
confirmation.
Legal obligation
We may keep certain records for accounting, charity, Gift Aid, tax, and legal compliance purposes.
Legitimate interests
We may use your information to manage temple administration, respond to queries, maintain website security, and keep accurate booking records.
Consent
Where you choose to complete a Gift Aid declaration, provide optional notes, create an account, or opt into future communication features, we may rely on your consent where appropriate.
You can withdraw consent where consent is the lawful basis, but this will not affect any processing already carried out before withdrawal.
UK GDPR gives extra protection to certain sensitive types of personal data, including information that may reveal religious or philosophical beliefs. (ICO)
The temple does not intentionally collect sensitive religious details such as Gothram, Nakshatram, birth star, or detailed family religious information through the booking system.
However, because this is a temple website, some booking activity may naturally relate to religious services. We only use this information to manage the seva, puja, donation, or temple-related request you have made.
Please avoid entering unnecessary sensitive personal information in the optional notes field.
We do not sell your personal information.
We may share your information only where necessary with trusted service providers who help us operate the website and manage temple services.
These may include:
SumUp
Used to securely process online card payments.
WordPress and WooCommerce Bookings
Used to manage the website, online seva/puja listings, cart, bookings, account creation, and booking records.
Cloudways
Used as the website hosting provider.
Gmail SMTP
Used to send booking confirmation emails, admin notifications, payment updates, and other service-related emails.
PDF generation plugin
Used to generate Gift Aid-related PDF documents and records.
Google Maps
Used to display the temple location on the website footer and contact page. Google Maps may process technical information when the map is loaded.
WhatsApp confirmation plugin
If enabled, WhatsApp may be used to send booking-related confirmations or updates. This will be used only for service-related communication connected to your booking or request.
Unified Web Services
Unified Web Services may have admin access to the website for development, support, maintenance, troubleshooting, and technical improvements.
Any access is limited to what is necessary to maintain and support the temple website.
Some of the services we use, such as payment providers, email services, website tools, plugins, or Google services, may process data outside the UK.
Where this happens, we expect those providers to use appropriate safeguards required under UK data protection law.
We keep personal information only for as long as necessary.
Booking records
Booking records may be kept for temple administration, accounting, payment confirmation, and service history purposes.
Account records
If you create an account, your booking history may remain available in your account unless you request account deletion, subject to any legal or accounting requirements.
Payment and accounting records
Payment-related records may be kept for accounting, charity reporting, tax, audit, and legal compliance purposes.
Gift Aid records
Gift Aid declaration records must be kept for at least 6 years after the most recent donation claimed under the declaration. (GOV.UK)
Failed, cancelled, or rejected booking requests
These may be kept for a reasonable period for admin reference, dispute handling, audit, and service management.
If you request deletion of your data, we will delete what we can. However, we may need to keep certain records where required by law, accounting rules, charity obligations, Gift Aid requirements, or legitimate administrative reasons.
You may use guest checkout without creating an account.
If you choose guest checkout, we will still collect the information needed to process your booking and payment.
If you choose to create an account, your booking details will be stored in your account so you can view your previous bookings, booking references, payment amounts, and payment status.
The booking form may include an optional notes field.
Please only enter information that is necessary for your booking. Do not include sensitive personal information unless it is genuinely needed for the temple to understand or manage your request.
At the moment, the website does not use Google Analytics, Meta Pixel, or newsletter tracking.
However, the website may use essential cookies required for:
The website also uses Google Maps embeds, which may involve cookies or similar technologies when the map is loaded.
We may send you service-related emails, including:
These are not marketing emails. They are sent to manage your booking, account, donation, or temple service request.
We do not currently add devotees to a newsletter or marketing mailing list after booking.
If newsletters or marketing emails are introduced in the future, we will update this policy and collect consent where required.
The website is intended to be used by adults.
If a parent or guardian includes a child’s details in a booking note or request, this information is provided voluntarily by the parent or guardian and should only be included where necessary.
We take reasonable steps to protect the personal information we collect.
These steps may include:
However, no website or online system can be guaranteed to be completely secure. Please keep your account login details private and contact us if you believe your account or booking information has been accessed without permission.
Under UK data protection law, you have rights over your personal information. These may include the right to:
UK data protection law gives individuals rights including access, correction, deletion, restriction, portability, and objection in certain circumstances. (GOV.UK)
To make a request, please contact:
Email: Chelmsfordtemple@gmail.com
Phone: 07308 886203
We may need to verify your identity before responding to your request.
If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
Email: Chelmsfordtemple@gmail.com
Recommended optional line to include for GDPR strength:
“You also have the right to raise a complaint with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.”
We may update this Privacy Policy from time to time, especially if we add new website features such as analytics, newsletter signups, marketing pixels, WhatsApp automation, or new payment/booking tools.
The latest version will always be available on this page.
For privacy questions, data requests, or concerns, please contact:
Chelmsford Sri Srinivasa Perumal Temple
Address: The St, Hatfield Peverel, Chelmsford CM3 2DL
Email: Chelmsfordtemple@gmail.com
Phone: 07308 886203
Website: www.cspt.org.uk